Baseline Behavioral Assessments
Overview: Baseline Behavioral Assessments give organizations a clear, objective starting point for understanding how their people communicate, make decisions, respond to pressure, and collaborate with others. Using tools like DISC, SkillOps helps teams build self‑awareness, strengthen working relationships, and create a shared language for more effective communication. These assessments provide leaders with actionable insights that […]
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Federal Employees Retirement System (FERS)
The FERS Retirement Guide course equips federal employees with the knowledge and tools needed to plan and manage a successful retirement. Participants will learn how to calculate retirement benefits, navigate the Thrift Savings Plan, understand Social Security and survivor benefits, and manage insurance options. The course also covers early retirement, buyouts, taxes, post-retirement employment, and […]
Compliance & Communication Modules
In an era of rapid organizational shifts and heightened accountability, a company’s strongest defense is its culture. Compliance isn’t just about following rules—it’s about creating a safe, psychologically secure environment where every employee can thrive. Our Compliance & Communication suite equips your team with the essential soft skills and regulatory knowledge needed to minimize risk while maximizing interpersonal effectiveness. […]
Foundations of Customer Experience
Overview: This course equips professionals with the mindset and behaviors needed to deliver consistent, memorable, and brand‑aligned service at every stage of the customer journey. Participants learn how to recognize key moments that shape customer perception, apply situational awareness to adapt their approach, and create experiences that build trust, loyalty, and long‑term relationships. Through practical tools, […]
Consultative High-Performance Sales (CHPS)
Overview: Consultative High-Performance Sales provides a deep dive into Consultative Sales, an essential, customer-centric approach that moves beyond transactional selling to focus on building long-term, mutually beneficial relationships. This course is designed to transform sales professionals into trusted strategic partners who can identify complex needs, articulate value, and consultatively manage the full sales cycle for consistent, high-impact results. Key […]
Thrift Savings Plan (TSP)
Overview: This course provides federal employees with a comprehensive understanding of the Thrift Savings Plan (TSP) and its role in retirement planning. Students will learn how to manage contributions, invest wisely across TSP funds, and make informed decisions about loans, in-service withdrawals, and account distributions. The course also covers strategies for projecting retirement income, evaluating lumpsum, installment, […]
Strategic Sustainment Modules & Workshops
Overview: The greatest threat to any transformation initiative is the “forgetting curve.” Research shows that without deliberate reinforcement, learners forget up to 70% of new information within 24 hours. Strategic Sustainment by SkillOps is a continuous performance engine designed to bridge the gap between learning a skill and mastering a habit. SkillOps offers a growing […]
High Velocity Sales & Service
Overview: This course is designed for professionals who need to balance rapid response times with high-quality customer experiences. By mastering the art of the “Instant Value Proposition” and identifying customer triggers, participants learn to streamline their workflow and convert inquiries into loyal partnerships. This program transforms the traditional service model into a high-speed engine for growth and efficiency. […]
Microsoft Azure Administrator
Course Overview: This course equips IT professionals with the skills to effectively manage and secure Microsoft Azure environments. Students will learn to administer Azure subscriptions, manage identities, configure virtual networks, connect on-premises and cloud resources, implement storage solutions, deploy and scale virtual machines, and manage serverless computing resources. Additionally, the course covers data protection, monitoring, […]