Privacy Policy
This Privacy Policy describes how SkillOps collects and uses any personally identifiable information that you submit via this Web site. We reserve the right to amend our Internet Privacy Policy at any time without notice.
SkillOps highly respects the privacy rights of our Web site visitors and is committed to protecting that privacy. The following information describes the data we collect from site visitors and how that information is used.
General Data Protection Regulation (GDPR) Compliance. SkillOps does not actively market towards European Union nations. By clicking on any of our information request forms or applications, the user has consented to transfer all personal data to and its storage in, the United States, and I understand that my personal data will be subject to processing in accordance with U.S. laws.
Non-Personally Identifiable Information. SkillOps collects a variety of information from its Web site visitors. Some of this data is not personally identifiable and is collected automatically via the use of cookies and other standard Internet Technology. Automatically collected information may include: the operating system used, the type of Web browser used, IP address, Date, time and duration of activity, and the Web sites used to enter and leave our site.
Personally identifiable information. Personally identifiable information is collected only on a voluntary basis, at the discretion of the Web site user. For example, you may choose to provide your name, address, email address or telephone number in the Contact Us section of our Web site as a request for more information.
Use of information. Non-personally identifiable information is used to help us improve our site by allowing us to understand and address the needs of our site visitors. This includes making our site accessible to a variety of Web browsers and operating systems. Personal information collected through the site by means of your voluntary submission, such as your name, mailing address, email address and other contact information, is used for the purpose of responding to your requests for information about SkillOps. We may use the voluntary information provided to send you information about our programs and services, or updates and other information we think may be of interest to you. Information you provide to us will be held in confidence and will be strictly used for internal purposes only.
SkillOps may share aggregate information about our site visitors with business partners, sponsors, and other third parties. However, the personal information you provide will be kept confidential. From time to time, SkillOps may contract with certain third-party vendors (e.g., marketing and advertising agencies) to assist us in communicating information to and from you. In these cases, your personal information may be used by these third parties solely on behalf of SkillOps to facilitate SkillOps–related communications with you. Other than these instances, your personal information with not be shared with any other party (except as required by law).
Security of information. SkillOps uses best efforts to protect security of personal information collected through its Web sites. This site utilizes industry standard SSL encryption when accepting your credit card information and has been validated and determined to be secure for online transactions by SiteSafeTM Network Solutions and maintains PCI (Payment Card Industry) compliance.
User options regarding collection of information. With regard to automatically collected information, it is standard practice for many Web sites to collect non-personally identifiable information about your Web browser, operating system, IP address and browsing history (i.e. what pages on our Web site you viewed). This information is collected exclusively for SkillOps’ internal Web site development and maintenance purposes and will not be used for marketing solicitations or for any commercial purposes. Any other non-personal information collected through the use of cookies, may be opted out of by disabling or rejecting cookies. (Cookies are short pieces of information used by Web browsers to remember information provided by the user.) With regard to personal information collected through our Web site, you may opt out of SkillOps marketing solicitations at any time by contacting us through our offices noted below. Or, if you wish, you can email your request to info@trainwithskillops.com. Be sure to include your full name, address, and email address and specify what communication you would like to terminate (e.g., terminate all communication …. or terminate only email communication … or terminate only phone communication .. . etc.).
Children’s Privacy. (Under the age of 18) All persons under the age of 18 must receive parental / guardian permission before submitting personal information on this Web site.
Parents / Guardians. Any information collected from this site is used solely for the purpose of responding to a request for information and/or to deliver the requested information. If you have a question or would like to unsubscribe your child’s information from our database, please contact us via the information provided below.
Limitation of Liability. The SkillOps Web site may contain links to third party Web sites. Links to these Web sites are provided as a convenience only and should not be interpreted as an endorsement of the linked site, its operator or contents. This privacy policy applies solely to information collected by the www.trainwithskillops.com Web site.
Privacy Policy Changes. SkillOps may change its privacy policy at any time. Should we revise this policy, we will post the updated policy on this Web site. For more information.
For further information about this privacy policy or to correct or modify any information collected through our site, please contact us at: SkillOps, 5555 Greenwich Rd. Suite 100, Virginia Beach, VA 23462. Email: info@trainwithskillops.com
Value Cards
Value cards are a cost-effective and flexible purchase method for organizations to get the most out of their training budget. A value card can be purchased increments that support the organization’s budget with minimum requirements of $5,000. Value Cards must be paid in full prior to use and are valid for one year from the date of purchase.
Value Cards Give You the Ultimate In:
Flexibility
You can send any employees from your organization within a 12-month period.
Convenience
Save time, minimize paperwork, and support your training needs for the entire year with a single purchase.
Ease
Managing your training is easy with SkillOps’ Value Card Summary Reports. The monthly report details attendees, courses, dates, expense, and the client’s remaining balance. These are available upon request.
Savings
A value card provides clients with savings up to 25% off their training.
Value Cards are valid for one year from the date of purchase. All training through a Value Card purchase must be facilitated prior to the Value Card expiration. Refunds are not issued on Value Card balances.
Group Training
If you have 10 or more students that need training, please contact a SkillOps Education Consultant and let them prepare pricing to support your specific requirements. Pricing is based on:
Training location
- SkillOps location
- Client Location
- Local Hotel near client’s site
- Or other alternative
Equipment
- If equipment is at the location where training will be hosted
- If SkillOps mobile equipment needs to be utilized
Course
- Level
- Length
- Materials
- Customizations
Once specifications of your training requirements are received, SkillOps will provide pricing and available training dates to you within a 72-hour period.
Payment Policy
Payment paperwork must be provided at the time of enrollment. Checks, money orders, ACH, VISA, Mastercard, Discover, American Express, Corporate Purchase Orders, approved government funding document and/or government credit cards are accepted. All credit card payments will incur a 3% surcharge. Payment can be made by Paymode, electronic funds transfer, or mailed to:
SkillOps, LLC
Accounts Receivable
5555 Greenwich Rd, Suite 100
Virginia Beach, VA 23462
Exams
Certification Exams can be purchased through a single acquisition with the course purchase. Unless SkillOps does not offer the exam at their location(s), all Certification Exams purchased through SkillOps must be registered and administered at an SkillOps location. If clients from outside of the state of Virginia are not taking the exam on the last day of class and need the voucher to take at an exam center in their residing state, arrangements must be made prior to class start.
Repeat and Audit Process
A student may repeat any class previously taken at SkillOps upon space availability. Classes may be repeated one (1) time at no additional cost*. New course materials will not be issued. The student must bring their copy of the course materials previously received to the audit class for use. The audit must parallel the exact course level and software version originally purchased.
*Only applicable to classes that include an exam.
Instructor-led Class
START: All classes begin at 8:00 am
END: All classes end at 4:00 pm
In addition to a one-hour break, there are two 15 minute breaks throughout the day. Food and drinks are permitted in the classroom considering care is taken with the computer and electronic equipment.
Virtual-led Classes
Class times are determined by the geographic localities being supported.
Early Receipt of Course Materials
Early receipt of class material for courses may be requested one (1) week prior to the class commencement providing all fees for the class have been paid and the course kits/materials are in stock.
Custom Classes
Custom learning classes are available based on consultative evaluations and custom price quotes. Please speak to an associate to set up a consultation and begin planning your group’s tailored experience.
Class Cancellation/Refund Guidance
| Training Type | Payment Terms | Scenario | Parameter | Outcome |
|---|---|---|---|---|
| ILT & VILT Public Training | Due Upon Enrollment | Cancellation Attempt | >30 Days | 100% Refund |
| ILT & VILT Public Training | Due Upon Enrollment | Rescheduling Attempt | >30 Days | No Rescheduling Fee |
| ILT & VILT Public Training | Due Upon Enrollment | Rescheduling Attempt | <30 Days | $150 Rescheduling Fee |
| Asynchronous Public Training | Due Upon Enrollment | — | — | Asynchronous Training is non-refundable |
| Custom Training | 50% Deposit Due at Signing; 50% Due 30 Days Prior | Cancellation Attempt | >90 Days | 50% Deposit is Non-Refundable |
| Business Rules: | ||||
| Students can reschedule their class up to 1 time. | ||||
| Value Card funds expire after 1 year. Any funds not used within the 12-month period are forfeited. | ||||
| Asynchronous Training is non-refundable. | ||||
Changes in SkillOps Schedule
SkillOps reserves the right to make changes in the equipment and curriculum to reflect new technology, to reset class schedules and hours, consolidate class and to substitute or replace instructors as needed.